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Privacy Policy

1.0 Information

Your privacy is important to us. We use the information we hold about you carefully, lawfully and in accordance with the Data Protection Act 1998.

This Privacy Notice aims to give you information on how we collect and process your personal data using this website, including any data you may provide through this website when you purchase a product or otherwise interact with us.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this Privacy Notice together with any other Privacy Notice or Fair Processing Notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are truly aware of how and why we are using your data. This Privacy Notice supplements the other notices and is not intended to override them.

When you use our services, you’ll share some information with us. For the purposes of data protection legislation, we are the data controller and the data processor of your personal data. We are registered with the Information Commissioners Office (ICO) in the UK with registration reference: ZA033275.

Please read this privacy policy carefully in conjunction with our Cookie Policy.


Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

UK Data Protection Act 1988 (DPA)
EU Data Protection Directive 1995 (DPD)

EU General Data Protection Regulation 2018 (GDPR)

This site’s compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant to be with the data protection and user privacy legislation set out by many other countries and territories as well. If you are unsure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation you should contact our data protection officer (details of whom can be found in section 12.0) for clarification.


We collect and uses personal information for the following reasons:

sales order processing, sending newsletters, analytics on our website and communicating with customers.

3.1 Placing an order

If you have ordered items from us, we will receive and store on our website server, your name, email address, telephone number, postal address and the method you chose to make your purchase with. Credit card/ payment details are handled and stored by the relevant Payment Service Provider (i.e. Stripe or PayPal) and not Bibetta. Please refer to their privacy policy for full details (section 8.0)

3.2 Signing up to our Newsletter

If you sign up to our newsletter we will receive your name and email address and any other information you complete on the relevant form.

3.3 Site visitation tracking

Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

lthough GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you, but Google do not grant us access to this. We consider Google to be a third-party data processor (see section 8.0 below).

GA makes use of cookies, details of which can be found on Google’s developer guides. FYI our website uses the analytics.js implementation of GA.

Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

3.4 Contact forms and email links

Should you choose to contact us using the contact form on our Contact us page or an email link like this one, none of the data that you supply will be stored by this website or passed to be processed by any of the third-party data processors defined in section 8.0. 
Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.


We do not disclose your information to third parties other than when orders are processed as part of the order fulfilment or part of processing a payment, (in this case, the third party will not disclose any of the details to any other third party), and only for any other lawful basis for processing data that meets the principles of GDPR.

We share your data with the following categories of companies as an essential part of being able to provide our services to you:

  • Payment Service Providers who process the payment for your order on behalf of us.
  • Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud (as and when requested)
  • Companies that deliver your order to you, such as warehouses and delivery companies
  • Email marketing service companies so we can email you (if you have consented to receive emails)
  • Companies that report on visits to our website (Google Analytics).


We do not collect more information than we need to fulfil our stated purposes and will not retain it for longer than is necessary. If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account, or it is no longer needed to provide the services to you.

We are required by law to keep sales information for 7 years in case HMRC wish to review details.

We will delete any messages in Social media that contains personal details as soon as conversation has been completed.


Under the GDPR you have several important rights available to you including:

  • Access the personal information we hold about you
  • Request that we transfer elements of your data to another service provider
  • Request us to correct any mistakes in your information which we hold
  • Request the erasure of personal information concerning you in certain situations
  • Receive the personal information concerning you which you have provided to us, in a structured format
  • Stop any direct marketing
  • Object to processing of your personal data

For further information on each of these rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

If you would like to exercise any of these rights please email, call or write to Bibetta’s DPO (contact details in section 11 below)

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made many requests. In this case, we will notify you and keep you updated.


This website is hosted by Big Commerce within a highly secure UK data centre. Their privacy policy is available here.

All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.


Alongside our website we use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in section 2.0. All of these third parties are based in the USA and are EU-U.S Privacy Shield compliant.

Google (Privacy policy)
PayPal for payment processing (Privacy policy)
Stripe for payment processing (Privacy policy)
MailChimp for email marketing (Privacy policy)


We will report any unlawful data breach of this website’s database or the database(s) of any of our third-party data processors to all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.


The data controller of this website is: Bibetta Ltd, a UK Private limited Company with company number: 5116889

Whose registered office is: 82b High Street, Sawston, Cambridge, CB22 3HJ

Main office is: Bibetta Ltd, 10 Bishops Road, Trumpington, Cambridge, CB2 9NH


Fiona Brown

Telephone: +44 (0) 1223 840236



This privacy policy may change from time to time in line with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes. Specific policy changes and updates are mentioned in the change log below.

12.1 Change log
22/05/2018 Privacy policy V1 instigated.