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VAT Exemption for UK residents

All Care Designs branded products are eligible for VAT relief for people who are considered chronically sick or disabled in the UK. Any other products that are eligible will be clearly labelled on our website.

What products are eligible for VAT relief?

For a product to be eligible for VAT relief they need to be designed and manufactured solely to help people with disabilities. The HMRC states that "equipment that has been designed solely for people with a disability, chronic or terminal illness or on the adaptation of equipment so they can use it can be VAT exempt".

If you are unsure if a product is eligible for VAT relief please contact us.

Please note that postage is not exempt from VAT.

Who is eligible?

Full details can be found on HMRC website - Notice 701-7 VAT relief for disabled people or call HMRC’s advice line on 0300 200 3700. Please check eligibility as this is legally binding and there are penalties for false declaration.

How do I claim VAT exemption on my order?

1. Ordering online as a guest

Please put items in the basket and proceed to the checkout. At the checkout page a VAT exemption area is available to complete. You will be asked to declare that you or the person you are purchasing for is eligible to claim exemption from VAT. Please enter the details of the person, their address and condition in the box provided. Once the order has been processed and paid for we check all the details and process a refund within 10 working days. We are happy to create a Customer account for you so that VAT is not charged on future orders.

2. Ordering online with a customer account 

Please set up a Customer account with Care Designs with all the details required for VAT exemption. Then please contact us (either phone on 01223 840236 or e-mail admin@bibetta.com ) and we will update your account so it is classed as VAT exempt (this only needs to be done once). This way when VAT is calculated at the checkout, no VAT will be paid on the products and you don't have to wait for your refund to be processed. Alternatively we are happy to set up your account and process your first order for you.

2. Telephone order

If you want to place an order over the phone please call 01223 840236 and we can take all the details and process the order for you so no VAT will be charged on the products in your order. Specifically you will be asked to declare that you or the person you are purchasing the item for are eligible for VAT relief. You will also be asked to give full name and the medical condition of the person who qualifies for VAT relief. These details will be recorded against your online order.

3. Mail Order

When ordering by post you will need to complete a separate VAT exemption form that we will send or email to you. A paper copy of your order and the VAT exemption form are kept in case HMRC wish to check our records.

Important Information

Care Designs is required to keep a record of all customers who have qualified for VAT relief, their names, addresses, and qualifying medical condition and present this information to HRMC if requested.

Please note that it is an offence to falsely claim that you or the person you are buying for is eligible for VAT Relief.