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VAT Exemption for UK residents

All Care Designs branded products are eligible for VAT relief for people who are considered chronically sick or disabled in the UK. Any other products that are eligible will be clearly labelled on our website.

  

What products are eligible for VAT relief?

For a product to be eligible for VAT relief they need to be designed and manufactured solely to help people with disabilities. The HMRC states that "equipment that has been designed solely for people with a disability, chronic or terminal illness or on the adaptation of equipment so they can use it can be VAT exempt".

If you are unsure if a product is eligible for VAT relief please contact us.

Please note Postage is not exempt from VAT.

 

Who is eligible?

Full details can be found on HMRC website - Notice 701-7 VAT relief for disabled people or call HMRC’s advice line on 0300 200 3700. Please check eligibility as this is legally binding and there are penalties for false declaration.

 

Ordering online

If you set up a Customer account with Care Designs with all the details required for VAT exemption we can allocate the account to the UK VAT exempt group. This way the VAT exemption will be calculated before you pay and the VAT will not have to be refunded after. Please contact us and we will set up the account for you. 

Alternatively when you make a purchase on Care Designs web shop you complete and confirm on-line  all the details required to say you meet these conditions. On the Checkout page you will be asked to tick a box declaring that you or the person you are purchasing the item for are eligible for VAT relief. You will then be asked to give full name and the medical condition of the person who qualifies for VAT relief. There is no need to confirm anything separately in writing. VAT is calculated and taken as part of the purchase and it is refunded separately after the order has been dispatched.

 

Telephone orders

When placing a telephone order you will be asked to declare that you or the person you purchasing the item for are eligible for VAT relief. You will then be asked to give full name and the medical condition of the person who qualifies for VAT relief.

 

Mail Order

When ordering by post you will need to complete a separate VAT exemption form. 

 

Important Information

Care Designs is required to keep a record of all customers who have qualified for VAT relief, their names, addresses, and qualifying medical condition and present this information to HRMC if requested.

Please note that it is an offence to falsely claim that you or the person you are buying for is eligible for VAT Relief.